Our
Commitments To You
We
believe it is vitally important you know you are dealing with
a reputable and responsible company. To this end are make
a number of commitments to you so you may be assured and reassured
in all your dealings with us:
1)
We are always at your service:
-
You will have an English Speaking helpline number, so that
if your hotel, guide or local representative cannot help you,
you will always be able to call us.
-
You will know in advance the names of people or local operators
meeting you at airports, train stations and other points of
transfer. You will have landline or cellular telephone numbers
and our 24 hour helpline just in case there is an issue. These
people will have sign with your name on it so you cannot end
up being confused.
-
We will meet ensure you are fully informed of your itinerary,
times of your tours and everything else you need to know so
you can simply relax and enjoy your time here to the fullest
extent
2)
We will honour our commitments:
-
We will meet you at the times we agree (unless emergencies
happen elsewhere)
-
We will always telephone you at the agreed times
-
We will issue our Tour Proposals, Itineraries and Confirmations
at the agreed times
-
All information issued will be timely and accurate
-
If for any reason a refund is required we will provide this
promptly within the confines of our terms and conditions.
3)
We will be flexible:
-
If you wish to change any part of your tour at any time (even
when you are on tour) we will try to help you, within our
terms and conditions, availability and time constraints. We
will also charge the minimum necessary for these changes,
If no additional charges are necessary then those changes
to your itinerary will be provided free.
If
you do not see the commitment you are looking for in the above
list then please drop us a line or call us we will be delighted
to hear from you. We are keen to extend our commitments to
ensure you enjoy the best possible service.
4)
Privacy Policy:
-
We adhere to a strict Privacy Policy to protect your interests
5)
Charity donations:
-
We support a charity for street kids in Lima and some details
can be seen by clicking
here. By buying a vacation, travel service
or gift from us you are helping these kids have better start
in life.
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