Terms
and Conditions
Escaped
to Peru wants you to relax and enjoy the holiday of a lifetime
with complete success. Please read the following conditions
carefully as it is your contract with Escaped to Peru.
The
quote given by us will be valid for 120 days from the date
of your first enquiry. If you have any questions whatsoever
regarding your holiday, the booking procedure or conditions
of sale then Escaped to Peru will be happy to answer them
for you.
Our
prices do not include air fares (unless stated or requested),
international or domestic airport taxes, meals not specified
in your itinerary, personal expenses, personal insurance,
tips and baggage carrying.
1. The contract
The contract is between Escaped to Peru and the client, being
any person traveling or intending to travel on a tour operated
by us. You, the client are required to have read and understood
the travel policy outlined below.
These conditions only apply to services in our program and
not to international and national flights. These are subject
to the conditions imposed by the airlines.
2. Securing your booking
To guarantee a reservation, Escaped to Peru requires a booking
confirmation sent by email to your travel consultant together
with the necessary deposit. A booking is accepted and becomes
definite only from the date when Escaped to Peru sends out
a confirmation (once we have received your deposit) at which
point a contract exists and the deposit becomes non-refundable
and non-transferable. Escaped to Peru reserves the right to
decline any booking at their discretion.
3. The final payment/Surcharges
The balance of all monies due including any surcharges applicable
must be paid to Escaped to Peru at the time specified by your
travel consultant. In the case of non-payment of the balance
by the due date, Escaped to Peru reserves the right to cancel
your booking and cancellation charges will apply.
Surcharges
Prices quoted remain valid for 120 days from the date of your
first enquiry. If we receive full payment on or before the
30th day of our quote, we guarantee not to surcharge you.
Escaped to Peru reserves the right to increase the tour cost
to take into account the following items: government actions,
currency fluctuations, transportation costs (including the
cost of fuel), airport charges and increase in scheduled air
fares. Escaped to Peru will absorb a sum, equal to 2% of the
tour cost, should a surcharge be necessary. This does not
apply to government taxes, imposed after publication of our
programs, insurance premiums and amendment charges. The client
will have to pay any sum in excess of this 2%. If the surcharge
results in an increase of more than 10% of the tour cost,
government taxes and amendment charges, the client may cancel
the booking within 7 days of notification of the surcharge
and obtain a full refund. You will be notified of any such
surcharge no later than 4 weeks before departure.
4.
If you change your booking
An administration fee of $50 (or £ equivalent) per person
will be charged if a confirmed booking is changed or transferred
to a different departure date or tour, up to 60 days prior
to departure. Thereafter all changes will be treated as cancellations
and subject to charges as below. (see 5.Cancellation by you).
If a client is unable to travel, in circumstances which Escaped
to Peru considers reasonable, then the booking might be transferred
to another suitable person, however the tour arrangements
must remain the same and if all suppliers agree to accept
the name change. If a transfer is allowed then an administration
charge of $50 (or £ equivalent) per person will be made
if the company is notified up to 60 days before departure
or $100 (or £ equivalent) per person if less than 60
days, plus any extra charges levied by our suppliers.
5. Cancellation by you
Should the client wish to cancel, cancellation charges will
be imposed. These are calculated from the day written notification
is received by Escaped to Peru.
The charges are shown below:
60
and more days before departure: retention of deposit
59 to 30 days before departure: 60% of total price
29 days to 14 days before departure: 90% of total price
Less than 14 days: 100% of price
Note:
Cancellation by you at any time will mean the loss of any
domestic or international flights that have been purchased
by Escaped to Peru for your program in addition to the cancellation
charges stated above.
We
strongly recommend that full insurance is taken out, which
includes cover, under certain circumstances, against the loss
of deposit or cancellation charges. Please note that no reimbursements
are given when cancellations occur or for any unused services
or when the client wishes to make a change while in Peru!
6. Complaints
Should the client have a complaint about any of the tour arrangements,
it is a condition of the contract that you tell your local
representative at the time. Failure to complain at that moment
in time will deny us the opportunity to investigate and rectify
the problem and thus render Escaped to Peru unable to accept
any form of responsibility. If the client has a dispute with
Escaped to Peru which Escaped to Peru is unable to resolve
then please write to us within 28 days of your return and
we will investigate further.
7. Travel and cancellation insurance
Travel insurance is mandatory for all clients whilst on a
tour with Escaped to Peru. Clients are responsible for ensuring
that they have adequate cover for the full duration of the
tour in respect of medical expenses, injury, death, repatriation,
cancellation and curtailment. We retain the right to refuse
travel to anyone whose insurance does not satisfy these criteria.
8. Financial Security
Our company registration number (RUC) is 20527954941, and
registered with SUNAT Peru as www.escapedtoperu.com E.I.R.L.
and fully complies with Peruvian regulations regarding the
protection of clients money and privacy. Registered office
Av. Huayna Capac 184, Wanchaq, Cusco, Peru.
9. Clients responsibility
Clients agree to accept the authority and decisions of Escaped
to Peru's employees, tour leaders, coordinators and agents
whilst on tour with Escaped to Peru. If in the opinion of
such persons the health or conduct of a client at any time
before or after departure appears likely to endanger the safety,
comfort or happy progress of a tour or members of the general
public, then the client may be excluded from all or part of
the tour. In the case of ill health, Escaped to Peru may make
arrangements, as it seems fit and recover the costs thereof
from the client. If a client commits an illegal act, he/she
may be excluded from the tour and Escaped to Peru shall cease
to have responsibility to/for them. If you are affected by
a condition, medical or otherwise, that might affect other
peoples' enjoyment or active participation of the tour or
the general public, you must advise us at the time of booking.
No refund will be given for any unused services.
Clients must be in possession of, and are responsible for
arranging a valid passport, visa if applicable and any vaccination
certificates required for the whole of their journey. Information
about these matters or related items (climate, clothing, etc)
is given in good faith but Escaped to Peru cannot be held
responsible for any of this information.
10. Cancellation or alteration by Escaped to Peru
While Escaped to Peru endeavors to operate all tours as advertised,
it reserves the right to change any of the facilities, services,
prices or itineraries described in the program. If a major
change is necessary or deemed advisable, Escaped to Peru will
inform the client as soon as reasonably possible. A major
change does not apply to the carrier, transport or named accommodation.
It is normally considered to be a major itinerary re-routing,
a significant change in the duration of your holiday or the
cancellation of a major excursion with no apparent reason.
Escaped to Peru will not accept responsibility for changes
in flight schedules or departure airports, as this is the
responsibility of the airline. However we will endeavor to
minimize their effects on your journey. If advised of a major
change before departure, the client will have the choice of
accepting the changes, purchasing another tour from Escaped
to Peru or canceling the tour with a full refund, provided
that the major change is not a result of situations outside
Escaped to Peru's control or consolidation.
Escaped
to Peru will not pay compensation if forced to cancel or change
your tour because of war, threat of war, riot, civil unrest,
industrial dispute, terrorist activity, natural or nuclear
disaster, fire or adverse weather conditions, epidemics or
health risks, technical or maintenance problems with transport,
closed or congested airports or ports, changes imposed by
re-scheduling or cancellation of flights by airlines, the
alteration of airlines or aircraft types, or similar events
beyond the control of Escaped to Peru. Consolidation refers
to the fact that some tours, known as fixed departure tours,
are dependent upon a minimum number of persons participating.
Escaped to Peru is not liable for any penalty charges associated
with "supersaver"-type connecting rail or airfares,
in the event of a change to a tour departure time, date or
airport. Escaped to Peru reserves the right to cancel a tour
in any circumstances but will not cancel a tour less than
8 weeks before departure, except for force majeure, consolidation
or the clients failure to pay the final balance. Unless the
client fails to pay the final balance, Escaped to Peru will
return all deposits paid or offer an alternative tour of comparable
standard and will pay compensation on the scale as shown above.
No compensation will be paid if cancellation is due to force
majeure or consolidation.
11. Our responsibilities
Clients bookings are accepted on the understanding that they
appreciate the possible risks inherent to adventure travel
and that they undertake the tours, treks or expeditions, featured
in our program, at their own volition. It is also important
to understand that the most meticulously planned arrangement
can go wrong. After all, South America is an underdeveloped
continent as far as basic infrastructure is concerned. Conditions
are such on some of our tours that there may be occasions
when delays, discomforts or unforseen circumstances will occur.
Escaped to Peru cannot accept complaints on these matters.
a) Where the client does not suffer personal injury, the company
accepts liability should any part of the tour arrangements,
booked with Escaped to Peru, not be supplied as described
in the itinerary. In such cases Escaped to Peru will pay reasonable
compensation if the clients enjoyment of the tour arrangements
has been adversely affected but will pay no compensation if
there has been no fault on the part of Escaped to Peru or
its suppliers and the reason for the failure was the client's
own fault, the actions of someone unconnected with the tour
arrangements or one which neither the company nor its suppliers
could have anticipated or avoided, even if all due care had
been exercised.
b) When the client suffers death or personal injury as a result
of an activity forming part of the tour arrangements booked
with Escaped to Peru, Escaped to Peru accepts responsibility
unless there has been no fault on Escaped to Peru's part or
its suppliers and the cause was the clients fault, the action
of someone unconnected with the tour arrangements, or one
which neither Escaped to Peru nor its suppliers could have
anticipated or avoided, even with the exercise of all due
care.
d) Escaped to Peru's acceptance of liability in clauses 11(a)
and 11(b) above is subject to assignment by the client to
Escaped to Peru of the client's rights against any agent,
supplier or subcontractor of Escaped to Peru, which is in
any way responsible for the unsatisfactory holiday arrangements
or the client's death or personal injury.
12. Flights/Delays
We cannot accept liability for any delays in any of your flights,
whether the cancellation or delay is caused by adverse weather
conditions, rescheduling of the airline, airport authority
and/or action by air traffic controllers, mechanical breakdown
or industrial action. Where long flight delays result in lost
holiday time, no refunds are given by hotels or suppliers.
Similarly, airlines do not offer compensation for flight delays.
However, at their discretion, carriers will endeavor to reduce
the inconvenience of any delay by providing meals and accommodation,
as appropriate for the time of day or night (dependent on
local availability). If you incur payments for such services
in the event of a delay, Escaped to Peru will not accept responsibility
for payment unless we have given our prior consent. |
